Shipping policy
Shipping Policy
This Shipping Policy applies to orders from Giovanio. By placing an order with us, you are agreeing to the terms outlined in this policy.
Domestic Shipping Rates and Estimates
We are pleased to offer free shipping within the United Kingdom.
Where Do We Deliver?
We currently ship to the following countries:
United Kingdom
United States
Canada
Australia
New Zealand
European Union (EU)
Middle East
Asia
South America
Delivery Time
Handling Time
Orders are processed within 1-2 business days before shipping, Monday through Friday (excluding public holidays).
Transit Times
United Kingdom & Europe
Premium Shipping: 4-12 Business Days
Free Shipping: 7-21 Business Days
United States, Canada, Australia, New Zealand
Premium Shipping: 4-12 Business Days
Free Shipping: 7-21 Business Days
Middle East
Premium Shipping: 3-10 Business Days
Free Shipping: 5-12 Business Days
Asia
Premium Shipping: 11-23 Business Days
Free Shipping: 12-30 Business Days
South America
Premium Shipping: 11-23 Business Days
Free Shipping: 12-30 Business Days
Change of Address
Once your order has shipped, we are unable to change the delivery address. However, if you need to update your address before the order is shipped, please contact us within 24 hours of placing the order at contact@giovanio.com.
Cancellations
If you change your mind, you can cancel your order before it has been dispatched. Once an order is dispatched, please refer to our Return Policy for further instructions.
Tracking Your Order
Once your order has shipped, we will send you an email with a tracking number. You can use this to track your order online.
Please allow 48 hours for the tracking information to become available.
If you have not received your order within 5-8 days after receiving your shipping confirmation email, please contact us with your order number, and we will investigate the issue for you.
Parcels Damaged In Transit
If your package is damaged in transit, please reject the package from the courier if possible and contact our customer service.
If the package has already been delivered and you weren't present, please contact us for further instructions on how to proceed.
Need Help?
If you have any questions about shipping or need assistance, don’t hesitate to get in touch!
Contact Info
Email: contact@giovanio.com
Phone: +212 6 03 44 40 21
Business Name:
Lardy LLC
Physical Address:
131 Continental Dr
Suite 305
Newark, DE 19713
United States